This Shipping & Delivery Policy officially governs all order fulfillment, logistics processing, regional distribution, and delivery terms for indoor decorative lighting products purchased from Kimilight. Formulated in strict accordance with international e-commerce industry standards and Google Merchant Center (GMC) compliance regulations, this policy standardizes all shipping-related rules and obligations to fully safeguard the legitimate rights and interests of global consumers and the Kimilight brand.Currently, Kimilight exclusively provides shipping services covering the contiguous United States and qualified U.S. territories specified in this policy. We do not support international shipping to any other countries, regions, or overseas territories outside the scope of provisions. All orders delivered to U.S. domestic addresses are subject to the standardized order processing, logistics shipping, risk liability, and after-sales clauses listed below.
1. Order Cancellation Rules
To standardize domestic U.S. order management, optimize shopping experience, and clarify the rights and obligations of both buyers and the brand, our official order cancellation terms are divided into pre-shipment and post-shipment scenarios, with detailed regulations as follows:
1.1 Cancellation Before Warehouse Dispatch
All unpaid or newly paid orders within the1–2 business day warehouse processing cyclesupport voluntary full cancellation applications with no service fees charged. Our customer service team will complete application review and refund processing within 1–3 official business days.All eligible refunds will be fully returned via the original payment channel, including the full product unit price and all sales tax paid during checkout. Only when order errors, product misdelivery, or official logistics mistakes occur on our side will the original outbound shipping fee be included in the refund scope. The actual fund arrival time is subject to the processing rules of your payment platform and issuing bank, generally taking 3–7 business days to be credited to your account.
1.2 Cancellation After Warehouse Dispatch
Once the order status is updated to “Shipped” and goods depart our official warehouse, the order cannot be intercepted, recalled, or cancelled midway. For orders with shipping damage, product defects, wrong items, or missing accessories after receipt, please contact our official customer service email to apply for free replacement or full refund services in accordance with our after-sales policy.All unapproved cancellation requests for shipped orders will be directly rejected. If you refuse delivery without valid and reasonable justification after the goods are shipped, you shall independently bear all outbound and return logistics fees, as well as all risks of product loss, damage, or scrapping during return transportation.We strongly recommend that you carefully confirm and verify the shipping address, product model, size, style, and all order details before completing payment to avoid additional fees and unnecessary losses caused by personal errors.
2. Order Processing Cycle & Standard Workflow
All Kimilight decorative lighting orders require standardized pre-shipping inspection and packaging procedures before outbound delivery. The complete customer order delivery cycle includes two core stages:warehouse internal processingandregional logistics transit. The total delivery period is the sum of processing time and transit time.Total Delivery Duration = Official Processing Time + Local Logistics Transit TimeAfter successful payment verification, our official standard processing cycle is 1–2 business days (calculated from Monday to Friday, excluding U.S. federal statutory holidays and warehouse closed days). During the processing period, our professional team will complete multi-dimensional inspections and operations, including verifying customer information and shipping address authenticity, sorting and matching lighting products, inspecting the integrity and performance of lamps and accessories, and adopting professional shockproof, drop-proof and pressure-resistant customized packaging suitable for fragile lighting products to ensure safe transportation.Order status marked “Processing” means your payment has been successfully verified and the goods are in the preparation, inspection and packaging stage. After all pre-shipping procedures are completed, the goods will be handed over to our officially authorized logistics carriers, and the order status will be updated to “Shipped” to confirm warehouse departure.
2.1 Processing Time Rules & Special Exceptions
Standard Timing Rule: The official order processing time starts immediately after successful payment confirmation and system order generation. The order confirmation email automatically sent to your registered email address shall be the valid official proof of the start of processing.Order Modification Reset Rule: Any order information adjustments after payment confirmation, including product style, size, color, model replacement, shipping address modification, and contact information update, will trigger a full reset of the order processing cycle. After the modified information is confirmed and finalized, we will send a revised order confirmation email with updated estimated delivery time.Holiday & Peak Season Adjustment: Orders placed on weekends, U.S. federal public holidays, or during scheduled warehouse and carrier system closures will be uniformly processed and shipped on the next working day. During annual peak shopping seasons and logistics peak periods, the order processing cycle may be appropriately extended. We will issue advance email notifications for large-scale schedule adjustments to avoid customer misunderstandings.
3. Shipping Methods & Regional Transit Duration
Kimilight cooperates with high-quality official logistics carriers to provide exclusive customized logistics solutions for all U.S. domestic lighting orders, ensuring the safe and intact delivery of fragile chandeliers, wall sconces and other decorative lighting products. All orders adopt unified standard logistics channels, and all estimated transit times are for customer reference only, not as a rigid delivery commitment.
3.1 Standard Domestic Shipping
Applicable to all valid orders delivered to standard residential addresses in the contiguous United States. The official logistics transit time is4–5 business daysafter warehouse departure.The comprehensive estimated delivery cycle for U.S. customers is 5–7 business days (1–2 business days of internal processing + 4–5 business days of logistics transit).Important Statement: All displayed delivery cycles are estimated values, which may fluctuate due to objective factors such as regional distance, local carrier operational capacity, and regional weather. They do not constitute a legally binding guaranteed delivery date.
4. Logistics Tracking & Information Synchronization Rules
After your lighting order leaves our warehouse, the system will automatically generate a unique logistics tracking number and send it to your registered email address along with the shipment notification. Affected by cargo handover procedures and carrier system data synchronization delays, tracking information will not be updated in real time immediately after shipment.In general, logistics tracking data will be officially activated and fully refreshed within 12–24 hours after warehouse departure. You can check the real-time transportation status and delivery progress of the package at any time through the tracking link in the email. If the tracking information has no valid update for 3 consecutive business days, please contact our official customer service team in time for manual inquiry and processing.The order subtotal displayed on the checkout page only includes the price of lighting products. All applicable sales tax will be independently calculated and clearly displayed before payment. Please confirm the validity and accuracy of the shipping address when placing an order to ensure smooth delivery.
6. Sales Tax & Statutory Government Charges
In compliance with U.S. local tax regulations, all applicable sales tax will be automatically calculated and explicitly displayed on the checkout interface before payment.The free shipping service only waives domestic logistics delivery fees and does not offset or cover any sales tax and other government-imposed statutory fees. All tax-related expenses incurred by the order shall be fully borne by the customer.
7. Force Majeure & Shipping Delay Regulations
We always abide by standardized logistics operation processes and try our best to deliver all orders within the estimated cycle. However, uncontrollable external force majeure factors may lead to order delivery delays, including but not limited to natural disasters, extreme severe weather, carrier system failures, public emergency incidents, traffic control and other unforeseen objective situations.Once a force majeure delay occurs, our team will continuously track the shipment status and update the latest logistics progress in a timely manner. If the delivery time is significantly longer than the official estimated cycle, we will take the initiative to send email notifications to customers.In accordance with the U.S. FTC Mail-Order Merchandise Rule, customers have the right to cancel unshipped delayed orders and apply for a full unconditional refund if they cannot accept the adjusted delivery time. If the delivery delay caused by force majeure exceeds 15 business days, you can contact our customer service team to negotiate alternative delivery solutions or refund arrangements.
8. Non-Liable Delivery Delay Scenarios
Kimilight shall not be responsible for any delivery delays, failures or additional losses caused by the following customer-related factors:
- Order information modifications initiated by customers after payment, including changes in contact information, shipping address, product specifications and other key content that lead to processing and delivery delays;
- First delivery failure caused by the recipient’s absence, unreasonable refusal to sign for the package, or provision of invalid, incomplete and inaccurate shipping addresses;
- Delivery cycle extension caused by remote delivery locations, inaccessible addresses and other regional objective conditions.
9. Product Loss & Damage Risk Transfer
The ownership of ordered products and all risks of loss, damage, scratch or deformation shall be officially transferred to the customer from the moment the goods are handed over to our authorized logistics carrier. We do not undertake any liability for product loss, damage or delivery delays occurring during the carrier’s transportation and custody.Lighting products are fragile precision goods. Please carefully inspect the package appearance and product integrity immediately after receiving the goods. If you find obvious shipping damage, component breakage or functional abnormalities, please take photos and videos as valid evidence and contact our official customer service promptly for after-sales processing.
10. Undeliverable Packages & Lost Goods Processing Rules
Customers shall be solely responsible for providing accurate, complete, compliant and effective delivery information, including the full name of the recipient, detailed street address, valid ZIP code and available contact phone number.We will deliver the goods strictly in accordance with the shipping address submitted by the customer. If you need to modify the address, you must contact customer service for adjustment before the order enters the shipping processing stage. We will not bear any liability for delivery failure, package loss, return freight and other additional costs caused by wrong, incomplete or invalid address information provided by customers.If the logistics carrier officially confirms that the package is lost in transit or judged as undeliverable due to non-personal customer reasons, we will provide free reshipment service or full refund processing according to customer needs. If you do not receive the package more than 10 business days after shipment, please take the initiative to contact our team for investigation and solution.
11. Policy Revision & Official Customer Support
Kimilight reserves the right to revise and update this Shipping & Delivery Policy irregularly according to logistics service upgrades, industry standard adjustments and U.S. regulatory changes. All revised terms will be synchronously updated on this page and take effect immediately after publication without separate individual notification.
If you have any inquiries about order processing progress, shipment status, logistics tracking, delivery cycle, and customized logistics solutions for chandelier and wall lamp orders, please contact our professional after-sales customer service team through the following official channels:
Official Email:support@kimilight.store
Official Phone: +1 (312) 781-1700
Company Address: 200 S Wacker Dr, Suite 3800, Chicago, IL 60606, United States