Shipping policy

This Shipping Policy governs all order fulfillment, logistics, and delivery terms for indoor decorative lighting products purchased from Kimilight. Fully compliant with international e-commerce standards and Google Merchant Center (GMC) regulations, this policy standardizes all shipping-related rules to protect the rights of both customers and the Kimilight brand.

Kimilight provides shipping services exclusively to the contiguous United States. We do not offer international shipping or delivery to non-contiguous U.S. regions and restricted addresses. All U.S. domestic orders are subject to the following standardized processing, shipping, liability, and post-delivery terms.

1. Shipping Coverage & Restricted Addresses

We only ship to valid street addresses within thecontiguous United States (lower 48 states).

Shipping is unavailable for the following locations:

Alaska, Hawaii, and all U.S. territories
APO/FPO military addresses
PO Boxes (UPS and FedEx require physical street addresses for large, fragile lighting shipments)
International destinations outside the United States

2. Order Processing Time

All orders are processed within 1–2 business days (Monday–Friday), excluding U.S. federal holidays and warehouse closure dates. Standard processing includes payment verification, multi-point quality inspection, and custom shock-resistant packaging tailored for fragile lighting fixtures.

Orders placed on weekends or official holidays will be processed and shipped on the next available business day. During peak shopping seasons, slight processing delays may occur. We will send a formal email notification to customers if significant delays are anticipated.

3. Estimated Delivery Time

Standard ground shipping takes 4–5 business days after the order departs our warehouse.

Total estimated delivery timeframe: 5–7 business days (1–2 days warehouse processing + 4–5 days transit).

All delivery times are estimates only and not guaranteed. Actual delivery may be extended due to uncontrollable factors including severe weather, carrier capacity shortages, and remote delivery locations.

4. Shipping Fees

Free standard ground shipping applies to all valid orders delivered to the contiguous United States. No hidden handling fees or additional shipping charges will be added after checkout. The final amount displayed at checkout is the total amount you will pay.

5. Sales Tax

Applicable sales tax is calculated based on your verified delivery address and clearly displayed on the checkout page prior to payment confirmation. Free shipping only waives delivery fees and does not exempt or offset applicable sales tax.

6. Order Tracking

Once your order is shipped, we will send a confirmed tracking number to your registered email address. Carrier tracking information typically activates within 12–24 hours after shipment.

If your tracking status shows no movement for 3 consecutive business days, please contact our support team for a formal carrier investigation.

7. Order Modification & Cancellation

Address updates, product changes, or order modifications must be submitted via email as early as possible. Once an order enters the packing and pre-shipment preparation stage, no further modifications can be made.

All order cancellations are governed by our official Return & Refund Policy. Shipped orders are not eligible for mid-transit cancellation.

8. Lost, Delayed & Undeliverable Packages

If your package is confirmed lost or marked undeliverable due to non-customer-related reasons, we offer a full refund or free reshipment at your option.
For orders delayed by more than 10 business days, contact our support team to initiate a carrier investigation.
For major delays caused by force majeure events (natural disasters, extreme weather, carrier system outages), we will issue timely email updates. In compliance with the FTC Mail Order Merchandise Rule, you may cancel any unshipped delayed order for an unconditional full refund.

9. Damaged-On-Arrival Items

Please inspect all packages immediately upon delivery. If you notice any product or packaging damage, take clear photos and videos of the outer package and damaged items before full unboxing, and submit a support request within14 calendar days of delivery. All replacement and refund terms for damaged goods are specified in our Return & Refund Policy.

10. Address Error Liability

Please verify your delivery address carefully at checkout. We are not responsible for failed deliveries, return shipping costs, or product losses resulting from invalid, incomplete, or incorrectly provided customer addresses. No shipping fee refunds will be issued for address-caused delivery failures.