Refund policy

Kimilight is dedicated to delivering safe, transparent, and high-quality shopping experiences for all customers purchasing chandeliers, wall sconces, and a full range of indoor decorative lighting fixtures. This standardized Return & Refund Policy is formulated in strict compliance with global e-commerce operating norms and Google Merchant Center (GMC) compliance requirements.

This policy clearly defines the valid after-sales time limit, return eligibility criteria, standardized processing procedures, fee and tax liability division, non-refundable scenarios, order cancellation rules, and after-sales replacement specifications. This policy exclusively applies to all orders delivered within the United States. All domestic U.S. transactions are governed by the following terms to protect the legitimate rights and interests of both consumers and the Kimilight brand.

1. Return & Exchange Valid Timeframe

All eligible products support return and exchange applications within a 30-calendar-day official after-sales period. The valid time window officially starts from the date when the logistics carrier confirms successful delivery and updates the order status to “Delivered”.

If you are unsatisfied with the style, size, or overall effect of your purchased lighting fixture, or need product replacement due to non-quality reasons, you may submit a formal after-sales application within the valid 30-day period. Any return, exchange, or refund request submitted beyond the statutory time limit will be automatically rejected and cannot be processed further.

Mandatory Pre-Authorization Rule: All return and exchange operations require prior review and written approval from our official after-sales team via email. Any self-initiated returned packages without official authorization will be refused upon receipt and will not be eligible for refund or exchange services.

2. Return & Exchange Eligibility Requirements

To pass our warehouse quality inspection and qualify for return or exchange, the returned lighting products and supporting accessories must meet all the following intact conditions. Any application that fails to meet the standards will be denied directly:

The main lighting fixture is brand new, completely unused, and not installed. No artificial scratches, stains, dents, deformation, wire breakage, oxidation, or other physical damage exists.
All original supporting accessories, lamp shades, hardware parts, mounting kits, protective foam, outer carton packaging, and official product labels are fully complete, intact, and undamaged.
The product shows no traces of unauthorized disassembly, structural modification, circuit alteration, or improper manual operation.
The product maintains original factory appearance and performance without secondary damage caused by human factors.

3. Non-Returnable & Non-Refundable Products & Scenarios

To standardize after-sales management and comply with industry service specifications, the following product types and situations are not eligible for return, exchange, or full refund:

3.1 Customized Lighting Products

All personalized custom lighting products manufactured according to customer-specific sizes, styles, color requirements and structural modifications are non-returnable and non-exchangeable for simple customer change-of-mind reasons. However, customized items enjoy free parts replacement, partial refund, or full refund services if functional failure, structural defects, or quality problems are caused entirely by our factory production errors.

3.2 Special Transaction Products

All clearance inventory products, limited-time promotional discounted items, bundle discount products, and gift card purchase orders are permanently non-returnable and non-refundable.

3.3 Human-Caused Damage & Improper Use

Product damage, missing accessories, circuit failure, or functional abnormality caused by incorrect installation, non-compliant power access, daily use negligence, artificial collision, or unauthorized modification do not support return or refund applications.

3.4 Unqualified Returned Goods

Products that fail warehouse inspection, lack original packaging, have missing complete accessories, or show obvious use traces will be rejected for return and refund services.

4. Standard After-Sales Processing Procedure

All valid return and exchange requests will be processed in accordance with standardized and traceable after-sales workflows to ensure fair, efficient and transparent results. All review and processing cycles are calculated based on U.S. business days (Monday–Friday), excluding federal public holidays and official vacation periods.

Step 1: Submit Formal After-Sales Application

Customers need to send a complete return/exchange application to our official customer service email: support@kimilight.com. Please provide your accurate order number, detailed application reason, and valid supporting materials including product real photos, unboxing complete videos, defect close-up images and other proof documents for official verification.

Step 2: Official Review & Return Guidance

Our after-sales team will complete application review within 1–3 business days. Once approved, we will issue an official authorized return label and detailed return shipping guidelines. Customers need to independently deliver the package to designated UPS or FedEx offline outlets. We do not provide on-site pickup services.

Step 3: Warehouse Inspection & Final Settlement

After receiving your returned package, our professional quality inspection team will complete product condition verification within 5–7 business days. For products that pass inspection, we will immediately launch replacement delivery or refund settlement procedures.

All refunds will be returned through the original payment channel, covering the full product unit price and sales tax paid at checkout. The initial outbound shipping fee will only be refunded if the return or cancellation is caused by our official errors. The specific fund arrival time depends on the processing rules of your payment provider and bank system, generally taking 3–7 business days.

5. Shipping Fee & Tax Allocation Rules (GMC Compliant)

Kimilight does not charge any restocking fees for all eligible return orders. The bearing rules of return shipping fees and government statutory taxes are divided into the following two categories:

5.1 Brand Liability (Full Fee Undertaking)

If the return demand is caused by our official responsibility, including factory quality defects, product functional failure, wrong item delivery, quantity mismatch, or official shipping address input errors, we will fully bear all return shipping costs and refund the customer’s original outbound shipping fee and paid sales tax in full.

5.2 Customer Liability (Customer Self-Bearing)

For returns initiated due to personal reasons including style dissatisfaction, inappropriate size selection, accidental wrong order placement, or invalid/incomplete shipping information provided by customers, all outbound shipping fees, return shipping fees and sales tax shall be borne by the customer independently.

Personal Reason Return Refund Rule: Only the pure product price will be refunded for eligible personal returns. All shipping fees, transaction handling fees and tax expenses are non-refundable. The actual return freight is determined by the product’s specific size, weight and logistics distance.

6. Customer Return & Refund Rights

For all valid after-sales cases that support replacement services, customers have independent options to choose free product exchange or full refund settlement.

After the returned goods pass warehouse quality inspection, we will complete the refund process within 5–7 business days, and all funds will be returned via the original payment account. Bank and payment platform system delays may affect the actual arrival time. If you do not receive the refund beyond the estimated cycle, please first check your payment account and consult your bank customer service. If the problem remains unresolved, please contact our team for manual inquiry and processing.

7. Unauthorized Return Processing Rules

Any packages returned without prior official email authorization and approval are defined as unauthorized returns. We reserve the full right to reject unapproved returned packages, refuse after-sales processing, and dispose of abnormal goods in accordance with regulations.

Customers shall independently bear all shipping costs of unauthorized returns and the risk of product loss or damage during transportation. No replacement service and refund support will be provided for unauthorized return orders.

8. Order Cancellation Specifications

Only unshipped orders that have not been picked and packaged by the warehouse support voluntary cancellation and full refund applications. Customers can contact our official team to apply for order cancellation and full refund immediately after payment success, provided the goods have not been dispatched.

Once the order enters the packaging, outbound delivery and logistics transit process, mid-way cancellation is not supported. All after-sales demands for shipped orders must follow our standard return and exchange process.

In accordance with the U.S. FTC Mail-Order Merchandise Rule: If uncontrollable official factors cause serious order delivery delays, we will actively send email notifications to customers. Customers have the right to cancel unshipped delayed orders and obtain full unconditional refunds.

9. Free Replacement Service for Logistics & Installation Damage

We provide free original parts replacement services for product component damage or functional faults caused by factory quality problems or logistics transit collisions. Customers must take clear photos and videos as valid evidence and submit a damage report within 14 calendar days from the delivery confirmation date to enjoy this free service.

If your chandelier or wall sconce suffers component breakage or functional failure during normal transportation and standard installation within the valid reporting period, we will provide brand-new original accessories for free replacement.

This free replacement service does not cover damage caused by incorrect installation, unauthorized disassembly and modification, human negligence, or overdue damage reports. If the original accessories are discontinued or out of stock, we reserve the right to provide equivalent cash refunds or alternative matching replacement solutions.

10. Official Authorized Return Address

All officially approved return packages must be shipped to the designated warehouse address below. Returns sent to other temporary, private or incorrect addresses will be directly rejected and cannot be processed for refund or exchange:

Return Address: 200 S Wacker Dr, Suite 3800, Chicago, IL 60606, United States

Please confirm the shipping address strictly before mailing to avoid after-sales failure caused by address errors.

11. Policy Update & Effective Rules

This Return & Refund Policy takes effect immediately after official publication. We reserve the right to revise and update the policy content irregularly according to logistics rule adjustments, industry standard upgrades and U.S. local regulatory changes. All revised clauses will be updated synchronously on this page and take effect automatically without separate user notification. Continuous use of our website and after-sales services constitutes recognition of the latest policy terms.

12. After-Sales Support & Contact Method

If you have any questions about return eligibility, after-sales progress inquiry, refund status tracking, parts replacement services and other related matters, please contact our professional after-sales customer service team via official email:

Support Email: support@kimilight.com

Important Note: All after-sales returned goods must be delivered to the official designated return address. No private temporary addresses are accepted for after-sales verification and processing.